Frequently Asked Questions

Q: How can I pay for class?

A: We encourage all students to use the online registration process available on our website. You can register for classes 24 hours a day, usually up to the hour class is supposed to start. It is understandable that there can be some hesitation using your credit card online - we can assure you we have never had any issue with fraud.

In regards to other forms of payment. We do NOT accept any personal checks, money orders, cashier checks, and the like. If it is absolutely necessary you can pay for a class in person with cash only. This is done by appointment only - please email us to set up a time (often before or after any scheduled classes so please review our schedule before emailing us). PAYING THE SAME DAY OF CLASS IS DIFFICULT! As online registrations are given first priority you must pay for your class before the day of class (more than 7 days recommended). If there are any remaining seats the day of class please notify our offices of your intentions, anyone walking in without giving prior notice will be turned away if the class is full.

Q: Is there parking available at your office?

A: Yes. There is free street parking located in front of and around our building.

Q: What is your phone number?

A: Our phone number is 1-888-637-8755. We try and answer phone calls between the hours of 9am - 5pm Monday through Friday and 9am - 3pm on Saturday and Sunday. However, if we do not answer we are probably talking with another customer or teaching a class and are unable to answer. Many questions can be answered here on our website. If you decide to call and leave a message, messages are returned in the order they are left (usually within 24 hours). If you would like a faster response please email info@icravellc.com as emails are usually answered faster (the same day). Please note that not every class we teach is listed on this site, as we often teach off site at other businesses we are not always able to take calls during the hours listed above.

Almost all concerns about classes you have already registered for (especially concerns regarding scheduling, rescheduling, and cancellations) MUST be made via email, telephone calls are not appropriate. Again, please email us if you have any questions regarding classes you have already registered for.

Q: What are your office hours?

A: Our office hours are by appointment only. Please email info@icravellc.com to arrange a time to meet.

Q: Will I receive a confirmation email when I register for class?

A: Yes. Every student who registers for class online will receive a confirmation email which includes class date, time, the address of the classroom, our contact information as well as an extensive list of information about rescheduling, cancelling, as well as other various information. It is important you read this information - depending on which class you sign up for, there may be directions on how to complete tasks that maybe necessary for you to participate in class. Please look for this email immediately following your registration process, if necessary check any spam folders you may have. Contact our offices immediately if you do not receive any confirmation email within an hour of registration.

Q: Are your classes American Heart Association classes?

A: Yes, iCrave Medical Training provides American Heart Association CPR classes.

Q: What is the difference between Heartsaver and BLS for the Healthcare Provider?

A: As the title suggests the BLS class is for Healthcare Providers. Although anyone is allowed to take the BLS class, it is required for healthcare professionals – especially those who work in a clinical healthcare environment (such as hospitals, doctors offices, labs, and clinics to name a few). These professionals include, but are not limited to: doctors, physician assistants, nurses, nursing assistants, medical assistants, dentists, dental hygienists, fire fighters, emergency medical technicians, respiratory therapists, and the like (as well as students for any medical related profession). These two classes are similar but do have very distinct differences that a healthcare provider needs to be aware of. While Heartsaver classes are designed for the lay person, such as: lawyers, accountants, plumbers, electricians, moms, dads, foster parents, persons getting ready to adopt, babysitters, nannies, child care professionals, boy scouts, girl scouts – persons who do not work in a healthcare setting. Please note that anyone is able to take the BLS class regardless of their occupation. If a BLS class satisfies your schedule better feel free to sign up for the class. Please inquire with your employer and/or your licensing/credentialing services before registering for a class if you are unsure.

Q: What is the difference between an Online class and a "normal" class?

A: There is not a significant difference between either class. The biggest is where the majority of the class takes place. Online learning takes place in your home, office, local coffee shop by the means of the Internet. You watch online videos and complete tasks online in order to receive a certificate of completion. Once you complete the online portion of the class you schedule a skills session at our office. There you complete skills necessary for the class you are taking in front of an American Heart Association instructor. You then receive your card. Your card looks no different than the cards we give students who sit in class.

Q: Who teaches your CPR classes?
A: All of our instructors are American Heart Association CPR Instructors. All of our instructors have backgrounds in the medical field that has allowed them to practice and perform CPR often.

Q: Will I get hands on experience during class?

A: Yes. Every student will have the opportunity to practice CPR on a realistic manikin in a stress free environment. We will help you perform CPR the right way and make sure you leave feeling comfortable that you can perform CPR if necessary. We are not drill instructors.

Q: Can I bring my baby or child to class? or
Q: Can I wait while my son / daughter / partner takes the class?

A: No. While it may not be a distraction for the parent(s) who wish to bring the baby/child to class, it can easily become a distraction to the other students. Therefore babies and children are not to be brought to class, please find a means of supervision for your children well before the day of your class.

Also, waiting for students to finish the class is not permissible as adults can become distractions as well. If it is necessary to stay with a child or partner during class please reserve two seats for class, special requests/considerations can be made available - email info@icravellc.com to explain.

Q: Will I receive a book?

A: Books are not included in the price of the classes listed on line. Books are available for purchase at the time of registation. Delivery can be arranged if registering for your class seven (7) days prior to the date of your class. If registring within seven (7) days you can arrange to pick the book up at our office.

Please see our policy page for more questions regarding a book or email us at info@icravellc.com to purchase a book or for more information.



Q: Can you come to my place of work and teach CPR or ACLS to my staff?

A: Yes. iCrave Medical Training is able to teach at your location, please email iCrave Medical Training at info@icravellc.com for more information. Rates to come to your place of work or home vary on the number of students you plan on having and the number of classes you anticipate having. It is best to contact us via email to let us know when you are looking to have a class, where you are located, which type of class you need, and the number of students you have in mind.

Q: What if I am late?

A: It is necessary to be on time. Since this is a learning based class founded on video demonstrations you must be present for the entire class – cards will not be issued to late students for this reason. Late students will be asked to leave and will be considered as a "no show" (see below). This is always a difficult rule to carry out, but it is strongly enforced in order to provide an enjoyable experience for everyone else. Being on time cannot be overly stressed.

Q: What if I need to cancel?

A: You are able to cancel at any time. Please review our policy page for more details. Cancellations the day of class, no shows, and significantly late students will not receive a refund. This is always a difficult rule to carry out but it is strongly enforced in order to provide an enjoyable experience for everyone else. Please review our policies.

Q: Is there a written test at the end of class?

A: There is not a test for the Heartsaver CPR / AED or First Aid classes.

However, there is a test in the BLS for Healthcare Provider class (25 questions), Advanced Cardiac Life Support class (50 questions), Pediatric Advanced Life Support (33 questions). Each question is discussed during class and students will be more then prepared to pass the written test. Students taking Advanced Cardiac Life Support and Pediatric Advanced Life Support must also complete a pre-course assessment as well in order to take the class (instructions in the ACLS/PALS Book).

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